Security
Feature
Incident Management
Though we all take the utmost precautions to keep data secure, there remains a possibility of unfavorable incidents taking place. So, we help you ensure that if cyberattacks take place, there is an action plan in place to deal with it.
Contact usRisk
Management
Solution
When an unplanned event takes place or service gets interrupted, then your business will get disrupted causing a reduction in service quality. If anything like that happens, we quickly identify & understand the nature of the incident. This helps us to understand the priority to be given & the best way to respond.
Our
Team
Help
Once we have understood the incident, we will quickly take the necessary measures to stop & contain it. After that, we learn from it & make changes in our policies to ensure such incidents don’t get repeated.
Our
Services
Incident Logging
Identification
We identify the incident and report it through walk-ups, email, support chats, or system scanning utilities for the welfare of our clients.
Classification
We categorize and organize incidents or anything that disrupts the regular operation and develop trends/training that focuses on proper problem management.
Prioritization
We at SoftSages checks the impact and urgency of the incident and accordingly classifies it to be dealt with by our team on a priority basis.
Assignment
-Once the incident is classified and prioritized, we automatically assign the incident to the incident analyst for further investigation.
Incident Response
Diagnosis
We try to decipher the troubleshooting problems and questions by making it convenient for the client, as we are client-oriented and try to resolve the hindrance on priority.
Escalation
For effective incident management, our team provides advanced support and assistance from certified staff, optimizing the rising issues.
Investigation
We provide diagnosis and thorough check of the loopholes and provide systematic examination and further assistance.
Resolution
We confirm that the user service has been restored to the required SLA LEVEL (SERVICE LEVEL AGREEMENT) as we at soft sages would love to help our clients.