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Security

Feature

Incident Management

Though we all take the utmost precautions to keep data secure, there remains a possibility of unfavorable incidents taking place. So, we help you ensure that if cyberattacks take place, there is an action plan in place to deal with it.

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Risk

Management

Solution

When an unplanned event takes place or service gets interrupted, then your business will get disrupted causing a reduction in service quality. If anything like that happens, we quickly identify & understand the nature of the incident. This helps us to understand the priority to be given & the best way to respond.

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Our

Team

Help

Once we have understood the incident, we will quickly take the necessary measures to stop & contain it. After that, we learn from it & make changes in our policies to ensure such incidents don’t get repeated.

Our

Services

Incident Logging

Identification

Identification

We identify the incident and report it through walk-ups, email, support chats, or system scanning utilities for the welfare of our clients.

classification

Classification

We categorize and organize incidents or anything that disrupts the regular operation and develop trends/training that focuses on proper problem management.

prioritization

Prioritization

We at SoftSages checks the impact and urgency of the incident and accordingly classifies it to be dealt with by our team on a priority basis.

assignment

Assignment

-Once the incident is classified and prioritized, we automatically assign the incident to the incident analyst for further investigation.

Incident Response

diagnosis

Diagnosis

We try to decipher the troubleshooting problems and questions by making it convenient for the client, as we are client-oriented and try to resolve the hindrance on priority.

escalation

Escalation

For effective incident management, our team provides advanced support and assistance from certified staff, optimizing the rising issues.

investigation

Investigation

We provide diagnosis and thorough check of the loopholes and provide systematic examination and further assistance.

resolution

Resolution

We confirm that the user service has been restored to the required SLA LEVEL (SERVICE LEVEL AGREEMENT) as we at soft sages would love to help our clients.